Your clients look at Google, Facebook, Yelp and many other websites to see what others are saying about you. Boosting that average star rating is key to increasing sales.
Just being the best at what you do is not enough… You have to have social proof. The more social proof you have the easier it is for your customer know that they are making the right decision. Having an overwhelming number of 5 Star reviews is a good thing, especially if you have zero right now.
Having new reviews is really good! Did you know that 85% of consumers believe that reviews older than 3 months are not relevant? [Source] So that 5 star positive review from 6 months ago… no one’s looking at it.
Don’t get left in the dark. Knowing about a positive or negative review is the key to your business. You want to make sure to thank the positive reviews and respond to the negative ones before they hurt your business.
Although you can’t “remove” bad reviews, you can correct the problem before it gets to an angry Yelp review. You want to protect your online reputation and ensure that you are getting new excited fans every day.
All feedback is good feedback. Yes, even if it’s bad! We will remind your clients to provide feedback about your service. If it’s good feedback then they should share that online for the world to see! If it’s negative then they can work with you to resolve the issue and hopefully turn the bad review into a good one!
Reports and analytics are key to knowing how you are doing. We provide conclusive reports to help further improve your business, track reviews, and reputation health.
Being a private school, SCCS (Santa Clarita Christian School) wanted to get the feedback of parents within the school and improve their online reputation. They care about their students and want to continually provide the best possible learning experience for them as well as ensure that they are setup for success.
CBC Cleaning has been in business for over 40 years. In that time they have seen the importance that online reviews play in their everyday business. CBC Cleaning has offered amazing customer service for years. However, they realized that online reputation management could be used to help improve their online presence.